Sephora

A prestige omni-retailer, Sephora is a powerful global presence with thousands of stores and a world class e-commerce site. We began working with Sephora’s U.S. business development team in 2019, helping to shape their differentiators and message their innovative brand launches. Over time, our work transitioned into close partnerships with the employee engagement team. From 2022-2023, we undertook a long-term project to help Sephora plan into awards & recognition platforms for U.S. employees with the goal of creating more inclusive, equitable access to programs. We interviewed stakeholders across U.S. corporate teams, distribution centers, and stores to understand employee perceptions of rewards and benefits. Building on this work, Sephora launched a new rewards & benefits platform in 2024.

Projects

Rewards & Benefits
Awards & Recognition
Business Development